JOB TITLE: GOLF SHOP ATTENDANT

DEPARTMENT: Golf Operations

REPORTS TO: General Manager

JOB CLASS: Non-Exempt

EEO CODE: 09

DATE: 4/2019

JOB SUMMARY

Assist members and customers in the golf shop area.

ESSENTIAL JOB FUNCTIONS

The essential functions include, but are not limited to the following:

1. Registers golfers for their tee times, checks in customers, takes payment and assigns golf carts. Maintains accurate logs.

2. Assist members/customers with merchandise questions courteously and professionally.

3. Cash out members/customers and monitor the front counter.

4. Stock, tag and display merchandise on golf shop floor ensuring all merchandise is neatly arranged and restocked to proper level.

5. Maintain the cleanliness of the pro shop and assists with cleaning golf carts when necessary.

6. Handle customer service request of members in a courteous and professional manner.

7. Maintains neat, well groomed, professional appearance and demeanor. Adheres to club dress code always.

8. Assists with the step up of tournament, league or other golf events.

9. Assist with merchandise inventory when needed.

10. Demonstrates a commitment to the work and success of the Company by being solution-oriented, having positive interactions with all team members and meeting customer service standards set by management.

11. Performs additional assignments per the direction of the club or Company managers.

12. Regular and punctual attendance on site for all scheduled shifts is required.

KNOWLEDGE, SKILLS AND ABILITIES

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Must have the ability to deliver a high level of customer service.

2. Good oral communication skills.

3. Can compute simple math and count change accurately.

WORK HOURS AND CONDITIONS

Work hours may include early mornings and evenings on weekdays, weekends and holidays. Subject to inside and outside environmental conditions. May be exposed to inclement (non-threatening) weather, plant protection products, fertilizers, misdirected golf balls, and sharp and rapid equipment movement on a daily basis. Injury may result from exposure to the above if safety policies and practices are not properly followed.

EDUCATION AND EXPERIENCE

• High School Diploma or GED required
• Previous experience in a customer service position preferred.

PHYSICAL REQUIREMENTS

Seeing and hearing: read documents, computer screen, answer phones, communicate in person 75-100%

Standing and walking 25-50%

Climbing, stooping, squatting and kneeling 0-24%

Dexterity: utilizing phone, typing, writing and Driving 25-50%

Lift in excess of 25 pounds 0-24%

Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. This job description may be changed or updated at any time without notice.

Job Types: Part-time, Seasonal

Pay: $13.00 - $15.00 per hour

Expected hours: 24 – 36 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person